Alexi Idreos Caffelle

Digital Strategist | Growth Hacker | Jack of All Trades Marketer

Professional Summary

I am proudly working as the Director of Operations at Cicada. With over a decade of marketing experience, my professional philosophy is that where there is a will, there is a way.

My expertise is in creative problem solving, and I strive to provide data-driven results for clients. I have helped dozens of companies grow through digital, traditional, and technical marketing. I am an alumnus of Bridgewater State University and Fitchburg State University and am honored to be a member of the Sigma Beta Delta Honors Society.

Fun Facts

  • I was a 2018 NBA All-Star, representing the Boston Celtics in the fan Pop-a-Shot challenge.
  • I have a passion for rescue animals and often take in foster puppies.
  • My favorite hobbies are basketball, photography, fishing, gardening, and pyrography.

Experience

Director of Operations
Cicada
Mar 2025 - Present
Client Services Manager
Mar 2022 - Mar 2025

Responsible for client and internal marketing activities. This includes marketing planning, media planning, and execution, as well as developing and implementing the marketing strategy. Responsibilities also include customer relationship management, competitive intelligence, social media strategy, and execution, as well as improving the customer experience.

  • Develops and executes marketing strategy, including work on web design, SEO, email marketing, social media, CRM implementation/management, and content creation/management.
  • Develops customer experience strategy.
  • Develops competitive intelligence strategy.
  • Manages customer relationships to ensure a positive experience for all customers.
  • Performs analysis of competitors to identify opportunities for differentiation in the marketplace.
  • Analyzes market research data to identify opportunities for product development or innovation. Conducts market research to generate new business opportunities or identify changes in the marketplace that may require a change in the company's marketing approach.
  • Manages media plan to ensure execution of strategic objectives.
  • Oversees implementation of integrated marketing campaigns.
  • Executes strategy to achieve long-term growth targets.
Growth Marketing Manager
MedSchoolCoach
Jun 2020 - Mar 2022
  • Worked on blog articles, copy changes, and SEO improvements to increase web traffic by 102% on MedSchoolCoach.com, and by 50% on Prospective Doctor.com.
  • Oversaw the creation of more than two dozen shadowing videos and directly built the website for the Virtual Clinical Education Series. This website has more than 14 thousand registered users, and those users have earned more than 33 thousand hours of shadowing experience.
  • Managed lead nurturing and communications through HubSpot CRM.
  • Worked directly with the sales team to create and execute promotional campaigns via email, social media, web content, and videos. These campaigns drive meetings onto their calendars, ultimately leading to purchases, and have contributed to a 75% increase in total sales.
  • Managed the content, creation, and logistics of more than 100 webinars. These webinars have driven 8,000 new leads, and nurtured thousands more.
  • Helped assess gaps in reporting and built out reports in HubSpot to better track the success of campaigns and identify problem areas.
  • Worked with the sales team to define and implement lead status so that a proper sales funnel could be built and monitored.
Digital Marketing Operations
Body Art Studio 13

Managed digital marketing operations and social media platforms to expand brand presence and increase studio engagement.

Marketing Coordinator
Dolaher Events, LLC
Sep 2017 - May 2020

Responsible for managing promotional and communications efforts for various events to increase ticket, exhibitor, and sponsorship sales, as well as increasing brand engagements. During my time, we had record attendance at one of our events, and our social following increased by 18%. My core responsibilities include managing/creating email campaigns, social media management, graphic design, website management, and assisting in the coordination of both digital and traditional promotions.

Marketing Coordinator
Texthelp
Nov 2015 - Sep 2017

Working with a small international team I help to promote our products and support our staff in the field. Using social media and e-mail marketing primarily, I also coordinate event logistics to ensure we reach our goals. In addition to my day to day responsibilities, I also assist with copyediting, inventory management, and other marketing activities.

Assistant to the Marketing and Communications Manager
Edaville USA
Jun 2014 - Nov 2015

I worked with a small team to properly promote Edaville USA as a park, as well as promoting individual events. As an intern, I helped the park sell out several events, and watched it expand. I have worked with several local radio stations, bloggers, and television stations to promote Edaville. My responsibilities included website management, email marketing, writing and releasing Press Releases, creating Press Kits, assist with the booking of commercials, and create images, videos, and scripts for promotional use.

Account Executive
Campus Special (acquired by Chegg, Inc.)
Apr 2014 - Jul 2014

I created a market in the Bridgwater area for Campus Special. This market now helps businesses reach students and offer exclusive deals to ease the economic pressure on college students.

Operations Crew, Conference and Event Services
Bridgewater State University
Sep 2012 - May 2014

My responsibilities include working with a team to set up rooms for events. Make sure all set ups are up to ADA standards. Create a room that is conducive to learning and comfortable for guests. Overcome any adversity with staffing or resources.

Resident Assistant
Aug 2012 - May 2014

As a Resident Assistant, I hosted or co-hosted several programs for my residents each month. I hosted programs that both taught lessons and helped to create a healthy social environment in the residence hall. My responsibilities included enforcing rules to make sure living conditions were conducive to living and learning, attending educational seminars to help me become a better worker and a better student, and assist in administrative tasks.

Education

Master of Business Administration (MBA)
Fitchburg State University
2018 - 2020

GPA: 4.0

Activities and societies: Sigma Beta Delta International Honors Society

I completed the accelerated MBA program at Fitchburg State in March 2020.

Bachelor's degree, Business Management, Marketing
Bridgewater State University
2011 - 2015

Activities and societies: Women's Rugby, Wind Ensemble, and Residence Hall Association

As a student at Bridgewater State, I stayed as active as I could. Participating in Program Council (formerly Program Committee), working as a Resident Assistant, and playing Rugby, just to name a few hobbies. Though I changed my major twice, I found a home in the Riccardi School of Business and believe that I have learned invaluable skills that will truly help me further my career in the future.